Frequently Asked Questions
Booking event rentals can often raise lots of questions because every event has its own unique set of circumstances which may generate a very specific question. So if you have any questions that cannot be answered from the below please call us or email us at any time for a prompt answer.
How Does A Booking Work In The Online Store?
The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!
Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online
store will be able to show you if your items are available for your event while you are shopping.
When you have finished adding items to your cart you can select delivery if that is your choice. (NOTE: If you selected delivery we contact you the Sunday before your event date to give you exact delivery times).
Once your are ready to book you click checkout. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it your booked in. A confirmation email will be sent to you.
Can I Modify My Rental Booking?
If you wish to add to your order please email us at welcome@foreverpartyrentals.com with your request and we will get to it the next time we are in the office. Minor changes are welcome 15 or more days prior to your event. Cancellation Refunds are not issued for items cancelled with less than 30 days notice.
Our 25% deposit fee is non-refundable.
Can I setup my rental tent on my own?
Pop up tents and smaller pole tents:
Yes you can pickup these and set them up yourself.
Large pole tents and marquee tents:
Our pole tent and marquee tent rental prices include installation (not delivery) and require that our staff executes the installation to ensure a safe installation.
(NOTE: Our packages include free delivery and tent setup)
Is there refunds on unused equipment?
No refunds will be issued on unused equipment. All rental equipment is subject to availability at time of booking. Rentals officially begin upon customer pick-up or delivery drop-off. Prices are subject to change without notice.
Where Can I Find Your Contract?
You can download by clicking here!
Customer Responsibility
Rented equipment is the responsibility of the customer from time of delivery or customer pick-up to the time of the equipment’s return. The holder of the credit card will be responsible for any loss or damage of equipment if any occur. We ask that everything be returned clean and organized. A minimum $250 charge is applied to rental fee if equipment is returned in unclean condition.
The customer will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources. Use rental equipment for intended purpose only. Place all rental equipment on solid and level surfaces. Do not stand on or tilt any of the rental equipment. Immediately take down popup tents in windy conditions.
In the event of any accident or incident causing property damage or bodily harm, the customer agrees to take full responsibility and shall indemnify and hold Forever Party Rentals harmless from any claims or actions. Forever Party Rentals shall not be responsible for any loss or damage to customer’s property that is in anyway connected with the use or defect of our rental equipment. Forever Party Rentals or any parties involved with Forever Party Rentals makes no warranties as to the equipment’s fitness for any particular purpose.